Job Update: System Analyst Vacancy at ExxonMobil

Overview:

ExxonMobil is hiring an experienced System Analyst – Retail Operations Advisor at their Bangalore location. The candidate will be responsible for being Point of Contact for US regional Stake holders, Steward the Quality Audits, Training assessments, Customer experience enhancements

The complete details of this job are as follows:-

Roles and Responsibilities:

The Ideal Candidate should be able to:

Facilitate help desk performance conformance and quality management operated by managed service provider involving SLA and KPI tracking, reporting and compliance to contractual terms

Partner with managed Service provider or supplier for following activities;

Provide management oversight of the delivery of a secure, cost effective and customer-focused service to ExxonMobil customers

Oversee the delivery of customer services – retail help desk

Coordinate work of teams to meet service targets and monitor work load and performance over time, determining trends and identifying areas of improvement

To continuous improvements to ensure services are delivered at a pacesetter’s cost

Ensure timely communication to key customers

Ensure a safe and secure operating environment

Comply with corporate and security and control (S&C) policies and report all violations

Be familiar with disaster recover/ business continuous plans and in the event of an incident, take charge in executing plans.

The Ideal Candidate should also have:

Quality & Training management

Managing technical help desk

​Incident/Outage management

Customer experience enhancement

Excellent English communication

Analytical thinking

Eligibility:

Bachelor’s degree in IT or business customer service background with 60% & above or equivalent CGPA

Minimum 3 years of IT related experience in customer service (Service Desk or Help Desk) background

Minimum 1 year of experience in running managed service provider operations

Project Management or transition management experience is required

Account / Vendor Management skills – interaction with external parties and internal senior IT or business customers expected

Experience in supporting global operations environment

Understanding of business controls

Strong customer service skills and a desire to help people with technical problems

Ability to work closely with peers and other IT support staff

Excellent analytical and problem solving skills

Strong communications skills – verbal and written English

Strong conflict resolution skills

Strong leadership skills

Ability to coordinate day to day tasks of self and others

Ability to manage work in short to medium term timeline

Ability to adapt to rapid changes

Willing to work in 4.00 PM – 1.00 AM IST shift

To Apply for this Job, Visit official Website

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