Graduates Vacancy at Accenture: Check More Details

Overview:

Accenture is hiring an experienced Transaction Processing Associate-Query Management at their Mumbai location. You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.

The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

The complete details of this job are as follows:

What will you be doing:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignment

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.

Qualifications for this Job:

Graduates

Experience of 1 to 3 years

Ability to meet deadlines

Ability to perform under pressure

Adaptable and flexible

Commitment to quality

Written and verbal communication

To apply for this job, visit official website

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