Job Opportunity for Graduates at Whirlpool

Overview:

Whirlpool is hiring an experienced Specialist, Finance Operations at their Gurugram location. The Finance Operations team reviews, evaluates, develops, implements, maintains and verifies internal and business controls for processes, systems, financial statements, journals and reports in compliance with corporate objectives and government standards such as the Sarbanes-Oxley Act (SOX) or the 8th Company Law Directive. Ensures that documentation for all processes across the organization is reviewed and updated periodically. May coordinate with external auditors to prepare the attestation of management assessment on internal controls.

The complete details of this job are as follows:

Roles and Responsibilities:

The Ideal Candidate should be able to:

Handling non-voice based transactions across processes such as

Emails management including emails filtering and forwarding,

Updating customer information basis emails

Processing customer buybacks and dealer credits,

Processing “No charge” incentives for selected product categories

Process related reporting to On-site team

Responding to stakeholder queries

Delivering the SLAs and KPIs as defined for process

Assisting the team lead in executing lean ideas from time to time

Experience: 1-3 years

Eligibility:

Education: Any Bachelor’s degree

Well versed with Non- Voice back-end customer support processes

Good communication skills (both verbal as well as written) since it will involve frequent email interactions with US stakeholders

Working knowledge of MS Office /Google suite

Working knowledge of SAP & CRM is preferable

To apply for this job, visit the official website

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