Fresher Graduates, Postgraduates Vacancy at Barclays

Overview:

Barclays is hiring an experienced Process Advisor at their Delhi location. You will work in a team environment to log, the cases from Financial Ombudsman services and take appropriate action on the complaints. Processing complaints with the set of instructions within agreed timelines by combining analysis and judgment with speed & accuracy to consistently provide a high-level customer service. The role holder may be required to work flexibly across a variety of different activities. Activities include investigation of both customer complex queries and complaints.

The complete details of this job are as follows:

Roles and Responsibilities:

• Logging of the complaints from Financial Ombudsman services.
• Analyse the case and make appropriate action.
• Adhere to quality control discipline, procedures and checks at all time
• Day to day query resolution, with upward escalation of more complex queries to the management team
• Report issues and concerns as soon as possible to SMEs/ team leaders/ managers etc. in time and with complete information, in which effort is made to prevent or limit possible damage
• Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews
• Thorough solution of queries & identify improvements to processes
• Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures, and proactively seeking solutions.

What we’re looking for:

• MS Office Applications (preferably, Excel, word & PowerPoint)
• Graduate in any disciplineExposure to International payments types
• Experience of Back back-office operations systems and shaping new procedures and exchanging best practice to improve

Skills:

• Undergraduate/Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate fresher)
• Experience of working in a customer-facing service environment
• Flexibility in hours of work and ability to work changing shift patterns

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