Technical Support Associate Vacancy at HP

Overview:

HP is hiring an experienced Technical Support Associate – Cost Center at their Bangalore location. Poly is seeking a qualified candidate who can work as a 1st Level Technical Support Representative. Candidates with basic computing knowledge will be preferred for initial troubleshooting with customers and partners.

The complete details of this job are as follows:

Roles and Responsibilities:

• Creates Cases within supplied Customer Relationship Management (CRM) system
• Provides direction to customers promoting online self-service and web based solutions
• Work with customers in a phone based remote role, e- support, e-chat, or similar environment
• Escalates unresolved customer issues to Tier 2.
• Manages and updates customer issues and requirements and responds in a timely manner
• Proactively assists customers and takes ownership of issues assigned and handled.
• Achieves specified performance goals
• Ready to learn and upskill to advance technical role.
• Adaptive to night shift without any persistent ailment or hindrance to work-life balance.

Job Complexity

• Works on problems of elementary scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Has internal and external contacts.

Supervision

• Normally receives general instructions on routine work, detailed instructions on cases as required and specific processes. Will be accountable for all tasks assigned for timely execution and completion.

What do they expect you to bring?

• Fluent English with preferrable Neutral accent.
• Prior experience in tech support with insights into modern day peripherals would be a plus.
• Basic knowledge of Computers and modern day accessories.
• As a person you feel confident with:
• Problem solving and troubleshooting skilled

Customer Focused

• Self-driven and independent and able to manage own time, goals & objective
• People oriented and a team player
• Strong communication skills, ability to build and maintain internal and external relationships
• Ability to work and perform under pressure

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