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SANDEEP KUMAR | Sep 27, 2022 | Views 46370

Disney Hiring Graduates, Postgraduates, MBA  Candidates: Check Post Name Here

Disney Hiring Graduates, Postgraduates, MBA  Candidates: Check Post Name Here


Disney is hiring an experienced Business Analyst – CRM at their Mumbai location. This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

The complete details of this job are as follows:

What will you be doing:

Track and monitor CRM Turn Around Time (TAT), SLA and Response Quality and bring the issue(s) to the attention of the business unit team.

Communicate with the digital marketing team of the business unit to ensure the adoption of technology and processes.

Monitor and escalate crisis-related threads to various stakeholders.

Coordinate with the PR agency to compile a list of pertinent articles for the India Leadership Team’s Daily Digest.

Ensure Weekly, Monthly & Quarterly Compliance / Publishing Reports to be sent b to BU’s.

Ensure that the current technologies, processes, and SOP are widely adopted.

Ensure the uniformity of response quality as per brand voice across CRM channels.

Important consumer-impacting issues (Crisis threads) escalated to management.

Ensure high-quality article selection for the senior management daily digest.

Share with the business units monthly/quarterly quality of response and compliance scorecard reports.

Conduct periodic training on solution updates with the Digital Marketing and CRM teams.

Monitoring of all crisis alerts, including all business units, on a daily basis.

Track SLAs for the CRM agency

Qualifications for this Job:

Graduate/Post Graduate.

MBA preferred.

Problem Solving.

Ability to deal with Ambiguity and work under pressure situations.

Deal with Multiple Stakeholders.

High Influencing & Interpersonal Skills.

High Energy and Entrepreneurial attitude.

To Apply for this job, Click here

Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Studycafe and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.

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