Graduate Vacancy at Louis Vuitton: Check Post Details

Overview:

Louis Vuitton is hiring an experienced IT Engineer Support at their Gurgaon location. As a member of South Asia IS&T, you will be responsible for managing the timely implementation and roll-out of key IS&T projects across India (network operations and digital workplace), ensuring to liaise and communicate effectively with stakeholders locally and at South Asia level. Locally, you will assist to oversee the IS&T service provided to stores and offices, ensuring SLAs are met, stepping in as point of escalation where appropriate.

The complete details of this job are as follows:

Roles and Responsibilities:

The Ideal Candidate should be able to:

• Manage and coordinate the implementation of the local IS&T initiatives across India. Those new initiatives include new applications (testing / pilot / roll out), store projects, IS&T projects and special projects.
• Develop business partnering relationships with key internal and external stakeholders, contribute to projects with a balance of technical skills and commercial approach, remain customer centric at any time.
• Enforce and verify correct management of security policies & privacy law.
• Store and Office Support
• Collaborate with different IS&T domains in the region, to ensure incidents/ service requests opened locally are managed appropriately and in a reasonable time frame
• Oversee daily activities of India stores and offices, proactively proposing new solutions
• Effectively manage issues in a timely and efficient manner: perform the necessary investigation and analysis to solve the issue
• Participate with local on-site support operations as needed, including store openings, relocations, closures and special projects
• Ensure a continuous improvement strategy in IS&T support, actively seek for continuous feedback toward service improvement
• Identify synergies between sites in order to optimise deployment, support and budget
• Act as point of escalation for network/ digital workplace activities and troubleshooting as appropriate

Asset Management

• Proactively propose, define and manage plans to regularly update and upgrade software and hardware across India
• Ensure that Zone IS&T standards are successfully applied, followed and embedded in India
• Monitor closely the state of the IT hardware life cycle, manage renewal plan
• Anticipate new hires and ensure systematic collection of devices for leavers
• Visit stores regularly to audit installed physical hardware & software and keep an updated IT inventory

Profile

• Degree in a related discipline
• Extensive network/ end-user computing technical skills, with demonstrable experience within an organization, preferably in Retail
• Strong and effective interpersonal communication skills essential
• Solutions focused and comfortable working in fast-paced demanding environment
• Extensive business partnering skills, demonstrating leadership, capacity to drive performance across a team
• Focused on objectives, user satisfaction and mid / long-term results
• Strong analytical skills and reporting skills
• A flexible, intuitive and proactive approach, capable of dealing with ambiguity and working independently and in teams to progress projects
• Fluent English spoken and written

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