Graduates, Postgraduates Vacancy at EY

Overview:

EY is hiring an experienced GO – DMO – Americas – Advanced Analyst at their Bangalore location. The job holder will work on a number of client accounts/ engagements, where they will be involved in delivering all service management aspects of a multi- national GCR engagement.

The complete details of this job are as follows:

What will you be doing:

•    Handle a portfolio of GCR clients and a team of associates & advanced associates
  • Act as the first point of escalation relating to quality and service delivery
  • Work with Global Engagement Managers and Coordinators to ensure engagements are managed effectively and efficiently
  • Understand client requirements and ensure engagement processes meet requirements.
  • Identify pain areas in the processes and create enablers to overcome process issues.
  • Apply project management concepts to manage engagement delivery
  •  Monitor and flag engagement and people issues to local and engagement leadership
  • Identify service delivery and process gaps which can be fixed to improve service delivery
  •  Consult with offshore teams on best practices for engagement set up and management.
  • Responsible for the customer satisfaction scores of the portfolio
•  Act as the SPOC for the respective client facing teams
  • Manage service delivery expectations for your engagement portfolio
  • Develop engagement management knowledge of individuals working on your portfolio
  •  Conduct trainings on client and engagement management concepts to wider teams
  • Network with off-shore teams to create and maintain good relationship
  • Review engagement deliverables and coach staff members on best practices
  • Identify training gaps for self and team and work with leadership to bridge gaps

Qualifications for this Job:

2 to 4 years of total work experience.

Understanding of backend financial processes of a company

Bachelor’s or Master’s degree, preferably Commerce or Business management

Experience in working in a multi-cultural and team environment

To apply for this job, visit official website

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