GSTN invites eligible candidates to fill up 01 vacancies of VP, Customer Service post.
Naman Sharma | Feb 14, 2023 |
GSTN Recruitment 2023: Check Post, Qualification and Other Details Here
GSTN Recruitment 2023: Goods and Services Tax Network (GSTN) invites eligible candidates to fill up 01 vacancies of VP, Customer Service post. As per the official notification of GSTN Recruitment 2023, the candidate should have a B.Tech/B.E. in Any Specialization, BCA in Any Specialization, B.Sc in Any Specialization. As per GSTN Recruitment 2023 Interested and Eligible candidate can apply for the the Post of VP Customer Service Post online.
According to the official notification of GSTN invites eligible candidates to fill up 01 vacancy of VP, Customer Service post.
According to the official notification of GSTN Recruitment 2023 the role description is mentioned below:-
(i) The users of the GST system are taxpayers and tax officials.
(ii) The role shall lead the functioning and management and operations of at least two helpdesks (Separate helpdesks for Taxpayers and Tax officials) for users which are provided by multiple service providers/partners. He/ She will be responsible for ensuring adherence to the organization’s policies and laid down practices, standards, and procedures.
(iii) The position will report to the SVP IT of GSTN.
(iv) The candidate should be able to contribute to the achievement of GSTN’s strategic objectives by ensuring comprehensive examination and resolution of customer queries from a Business and Technological standpoint.
(v) The job holder would also be responsible for understanding the linkages/ trends on Services/ Business and Technologically pertinent issues and providing an integrated solution to the customer grievance resolution.
According to the official notification of GSTN Recruitment 2023 the key responsibilities are mentioned below:-
Strategy Design and Implementation
1. Design the Customer Service strategy for Services/ Business and Technology and chart out the implementation roadmap by collaborating and taking inputs from other functions (especially Services/ Business & Technology) in order to capture their key expectations.
2. Should be able to do contract management with vendors and ensure that the Help Desk operates as a highly professional service that meets the adopted standards of the organization as defined in the Contractual Agreement.
3. Actively seeks to understand GSTN core business values and initiatives, and translates those into everyday Customer Services practices.
4. Plan and strategize the budget for the Customer Services function.
5. Should have prepared RFP for customer services operations with relevant inputs from stakeholders and included service level metrics for the helpdesk.
Customer Service Operations
1. Will own and run two helpdesks for Service delivery and contract adherence.
2. Partner management and coordination for GSTNs IT (MSP) and the helpdesk.
3. Manage service delivery experience to the taxpayers through multiple channels (phone, email, and chat), social channels (Twitter moderation, etc), and self-help channels (FAQ & knowledge management on the portal).
4. Establish SOPs and ensure implementation of systems and processes for responding to customers through Business and Technical Helpdesks.
In case of any Doubt regarding Membership you can mail us at [email protected]
Join Studycafe's WhatsApp Group or Telegram Channel for Latest Updates on Government Job, Sarkari Naukri, Private Jobs, Income Tax, GST, Companies Act, Judgements and CA, CS, ICWA, and MUCH MORE!"
