HCL Tech Hiring Graduates: Check Post Details

Overview:

HCL Tech is hiring an experienced Senior specialist at their Chennai location.

The complete details of this job are as follows:

Roles and Responsibilities:

• Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third party software integrations
• Obtain and analyze business requirements and document technical solutions.
• Develop, design and rollout new application modules, workflows and catalog requests.
• Research new functionality and recommend solutions that deliver customer value.

Preferred Skills:

• Web Services Integration (SOAP, REST)
• Experience implementing systems using the Agile/Scrum methodology
• Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
• ITIL certification is a plus
• ServiceNow Implementation certification is a plus.
• Candidates should demonstrate experience in the following areas:
• Design and delivery of technical solutions based on the ServiceNow platform
• Leadership skills in technical initiatives
• Generating detailed documentation
• Communications that clearly articulate solutions and the ability to perform demonstrations in front of customer

Team management

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

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