Job Update: B.Tech Graduates Vacancy at NCR

Overview:

NCR is hiring an experienced Customer Engineer, candidate will be working virtually for this job position. Position responsible for providing installation, maintenance, and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction

The complete details of this job are as follows:-

Roles and Responsibilities:

The Ideal Candidate should be able to:

Provides prompt and courteous service responses to routine customer enquiries (for Tier I products)

Performs minor maintenance, repairs and component replacement at the module level

Assists in site preparation, including cable installation, staging and standard testing of equipment

Maintains parts inventory and related records

Provides status reports throughout a service

Diagnose problems – based on the information provided in the assigned call as well as working with the customer to determine all issues at the site

Responsible for ownership of customer issues until resolution according to SLA agreements

Eligibility:

Develops and applies knowledge of:

Security procedures.

Service level agreement requirements.

Escalation procedures.

Tools and processes for completing machine repairs.

Organize and plan time effectively.

Complete NCR specific Certification based on business/district needs and assigned LOBs as prescribed by the manager.

High School Diploma or Equivalent.

Formal vocational or technical certification.

Associate’s Degree preferred.

CompTIA, A+/N+ Certification preferred.

Experience Required: 2 years of related experience.

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