Job Update: Graduate Vacancy at Amazon

Amazon is hiring eligible and interested applicants for the post of Manager II - ML Data Operations at their Uttar Pradesh location.

Graduate Vacancy at Amazon

Neha Sharma | Jan 31, 2025 |

Job Update: Graduate Vacancy at Amazon

Job Update: Graduate Vacancy at Amazon

Overview:

Amazon is hiring eligible and interested applicants for the post of Manager II – ML Data Operations at their Uttar Pradesh location.

To complete details for this job are as follows.

Roles and Responsibilities:

  • Handle the in-house Operations delivery (BnM, VC). You will lead a team of up to 100- 120 associates supported by Team managers (5-6 FLMs) to improve accuracy and maintain service levels, this will also include meeting other SLAs, KPIs, internal Shrinkage and retention targets This is a mid-level management position that is fully accountable for the results of the reporting teams at the GOAI center.
  • Responsible for conducting regular reviews with the team
  • Drive overall performance for the team
  • Identify improvement opportunities and driving process improvement projects
  • Establishing governance structure for day-to-day operations
  • Enhance adherence to compliance guidelines as required and dedicated by the Program
  • Regular touch base meetings with internal stakeholders and different departments
  • Should be open to travel (domestic & overseas) as and when required
  • Responsible for performance management as well as annual appraisals for the team
  • Be a key leader at the forefront for key projects for the program.

Eligibility Criteria:

  • Bachelor’s degree or equivalent
  • 8+ years of overall experience and 4-5 years of managerial exposure in Operations (directly & via vendor management preferably) in Non-voice, Customer Service Environment.
  • Track record of successfully running large teams (100+) from the ground up
  • Exposure in handling remote team/teams is a must.
  • Should have extensive experience in handling large teams in Operations, Quality or Training domains in BPO/ Captive Operations
  • Overcomes time zone and geographic distance to drive cross functional initiatives and ensure compliance with business policies.
  • Demonstrated familiarity with general principles of workflow in a voice / non voice environment.
  • Should have handled both domestic and international operations with experience in handling remote teams
  • Entrepreneurial mindset with exposure in running independent operations will be an advantage
  • An analytical mind should be able to perform Analysis of key process indicators to identify opportunities for process improvement
    and implement action plans
  • Ability to communicate with Sr Leaders’ @organization
  • Clear leadership capability –responsible for operations, you should be able to set clear goals, inspire confidence, prioritize tasks, align resources, and establish an upbeat motivated culture
  • Show creativity, experimentation and innovation and drive projects with urgency in fast paced environment
  • Strong oral and written communication skills.

Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Studycafe and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.

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