Job Update: Graduates Vacancy at Uber

Overview:

Uber is hiring an experienced Safety Investigations Specialist II at their Visakhapatnam and Hyderabad locations. As a Safety Investigations Specialist II in the India SA Safety team, you will engage with Uber customers or driver-independent drivers who have experienced Safety (Harm or Injury) issues on an Uber trip. Alongside that, you might also from time to time be engaged to work on other side projects/new product support initiatives, etc.

The complete details of this job are as follows:

Roles and Responsibilities

• Customer empathy – You have a deep understanding of the user experience and the ability to resolve customer support requests in unique and creative ways.
• Strong written and verbal communication skills including ability to listen effectively and to confidently voice concerns diplomatically.
• Able to establish trust and effective working relationships with others
• Ability to leverage multiple resources to inform and support critical decisions
• Desire to learn – You’re a highly motivated self-starter, with an eagerness to learn and grow, and you are receptive to feedback.
• Adaptability – You are able to adapt to any situation, remain customer centric, and help drive to a resolution

Basic Qualifications

• Should be a graduate
• Candidates should be able to communicate optimally in English & Hindi.
• Must have experience of a minimum 1 yr preferably in a contact center as an Associate or Senior Associate role.

Preferred Qualifications

• Be an excellent communicator: You build trust with riders and driver-drivers who use Uber/the Uber network/platform through your communication. You have a way with words and enjoy expressing your thoughts in your emails and phone conversations that reflect the Uber get ahead.
• In a safety-focused team, it is imperative that you have a deep understanding of the audience that you are catering to, to find the right way to connect with the target audience. Strong, grammatically accurate English & Hindi language skills are a must.
• Be customer-obsessed: You are passionate about customer experience, and instantly build a rapport with the riders and driver-drivers who use Uber/the Uber network/platform by being enlightening, acknowledging the situation, and displaying a genuine willingness to help.
• Be a problem solver: Not all customer issues are straightforward. You are someone who is passionate about putting the customer first and finding the right solutions no matter how challenging the situation.

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