Job Vacancy for Technical Consulting Engineer  at Cisco

Overview:

Cisco is hiring an experienced Technical Consulting Engineer at their Bangalore location. This is an opportunity to join a fast-growing global team where you will be able to offer first-class technical expertise for Cisco Umbrella, which is used and loved by tens of millions around the world. You will also have an opportunity to support our Secure Internet Gateway (SIG) product as well. You will act as the customer’s champion ensuring that Cisco Cloud Security provides them with the best possible experience.

The complete details of this job are as follows:-

Roles and Responsibilities:

The Ideal Candidate should be able to:

Respond to customer support requests via phone and email

Diagnose and provide solutions to technical issues

Research issues while maintaining communication with end-users

Escalate issues to Tier II and Tier III support, as needed

Create end user documentation and recommend procedure changes to improve efficiency

Multitask efficiently, toggling from email support to incoming calls throughout your shift

Maintain composure in a fast-paced professional environment

Solving problems accurately, creatively, and efficiently

Work well in a global team environment

Cross functional collaboration

Able to work weekends on a rotational schedule

The Ideal Candidate should also have:

Familiarity troubleshooting/understanding LAN/WAN environments, Active Directory, DNS, multiple OS platforms, cloud-based security products

Advanced Wireshark analysis

Web Proxy support experience and IPSEC tunnel

Familiarity with Firewall, ISR or VPN

Familiarity with Zendesk, JIRA

Ability to prioritize and work responsibly with or without direct supervision.

Eligibility:

You have achieved a bachelor’s degree, or have accrued relevant past work experience, in a technical field (CS/CE/EE preferred) and have 2-4 years of customer facing experience in network/IT support.

Have a real passion for supporting network security products.

Experienced at solving advanced networking issues and have a superb grasp of fundamental networking.

Strong verbal and written communication skills, and you are skilled in answering customers’ technical questions.

Desire to expand your skills, move into new areas.

Detail-oriented and analytical.

Comfortable troubleshooting via both phone and email.

Hold a CCNA (R&S or Security) certification or have equivalent work experience.

To Apply for this Job, Visit official Website

Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Studycafe and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.