Lenovo Hiring Graduates, Post Graduates: Check More Details

Overview:

Lenovo is hiring an experienced Head-Customer Excellence at their Karnataka location. Candidates who fulfill the eligibility criteria for this post can apply online mode via the official website of Lenovo. The work of the person will be selected for the post i.e. Overseeing and managing the effectiveness of Service delivery operation along with continuous monitoring and strengthening the business system and its processes. In this role, you will act as a catalyst to help eliminate CX detractors while improving operational excellence throughout the Delivery organization

The complete details of this job are as follows:-

Roles and Responsibilities:

Own & drive customer satisfaction as an individual and help achieve aspiration India OSAT goals.

Improve processes to better Customer satisfaction.

End User Experience – feedback Analytics.

Drive Initiatives wrt End User Experience focus by improving service methods, phasing key customer strategies and arrangements by recommending operational practices across region.

Marketing Engagement to bring in the gain in customer Perception about Lenovo services.

Drive cost efficiency in every part of our operations to achieve aspiration Delivery Tier 1 (CPMM & e/r )India targets.

Drive Services transformation –technology adoption/ processes.

Drive Key Standalone Service enablers projects.

Drive the Quality Management System for the organization.

work with business stake holders to identify improvement areas and solution.

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Eligibility Criteria:

Qualification:

Candidates should possesses Bachelor’s Degree, Master’s Degree with a recognized University in India.

Experience:

Candidates should have at least 18 years’ experience in technical /industry /Service delivery experience.

At least 10 years’ experience in Project Quality Assurance or Process management

Experience in Quality Management Systems and Business Continuity System audits

To Apply for this Job, Visit Official Website

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