NCR Invites Graduates, Post Graduates: Check Experience Details Here

NCR Invites Graduates, Post Graduates: Check Experience Details Here

Kajal | Sep 30, 2022 |

NCR Invites Graduates, Post Graduates: Check Experience Details Here

NCR Invites Graduates, Post Graduates: Check Experience Details Here

Overview:

NCR is hiring an experienced Support Analyst at their Mumbai and Hyderabad location. A Support analyst facilitates the relationship between companies and their clients. The position includes managing incoming calls and customer service inquiries and identifying and assessing customer needs to achieve satisfaction.  Customer support analysts strategise techniques to improve the customer’s experience by providing outstanding customer service.

The complete details of this job are as follows:-

Roles and Responsibilities:

The Ideal Candidate should be able to:

Maintaining a positive, empathetic, and professional attitude toward customers always.

Timely response to the customer over email for the requirement of EJ files.

Handling inbound calls from onsite CEs and supporting them in troubleshooting the EJ issues.

Knowing our products inside and out so that you can answer questions.

Taking prompt action on customer queries & incidents as per standard process.

Keeping records of customer interactions, transactions, comments and complaints as per standard process

Communicating and coordinating with colleagues as necessary.

Ensure to follow all compliances related to workflow.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

Eligibility:

Any Graduate / Post Graduate.

Basic knowledge of networking with tech certifications in computers.

Good knowledge of MS Excel.

Good analytical and troubleshooting skills.

Good communication skills – English and Hindi is a must.

Experience in EJ operations will add more value.

Ready to work in shifts (Morning / Afternoon / Night incl. Weekends)

Good organizational skills and able to work well independently and within the team

Should be able to effectively communicate and coordinate with customers and various departments associated with EJ services.

To Apply for this Job Click Here

Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Studycafe and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.

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