Vacancy for B.Tech Graduates at Swiggy

Overview:

Swiggy is hiring an experienced UC Engineer II at their Bangalore location.

The complete details of this job are as follows:-

Roles and Responsibilities:

The Ideal Candidate should be able to:

The role of a Service/UC Ops Engineer is to provide support and maintain the uptime of the UC technology solutions and services.

Ensures system performance, availability, and reliability of deployed technology and solutions.

Serves as an L1 point on technical problems and support issues and provides problem diagnosis and solutions to UC team, End Users and Enables/provides logs to the OEM team. Create, Maintain SOPs, Incident Tracker,  Do a requirement gathering of CC based on the requirement and work with the UC App & L3 team to solve.

Ensures that required information and resolution are timely coordinated with appropriate internal functional areas. The candidate will be a subject matter expert in one or more aspects of HelpDesk, Ticketing Systems, Telecommunications, and CTI converged networks.

Eligibility:

Deep industry experience.

Experience in implementing and maintaining UC infrastructures.

Experience in Windows & Linux systems administration.

Strong knowledge of TCP/IP, UDP, SIP, RTP, and T1/E1.

Understanding and troubleshooting of Network/IT Infra.

Understanding and troubleshooting various media devices/telephony.

Experience and knowledge of various contact center applications (Avaya/Cisco/Genesys).

Experience in HelpDesk, End User Support, and Various Ticketing Systems like FreshDesk, and ZenDesk.

Effective verbal and written communication Strong documenting and technical writing skills.

Should have basic experience in DLT, SMS, and Email marketing applications.

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