Vacancy for Graduates, Postgraduates, MBA, PGDM at Xerox

Vacancy for Graduates, Postgraduates, MBA, PGDM at Xerox

SANDEEP KUMAR | Sep 30, 2022 |

Vacancy for Graduates, Postgraduates, MBA, PGDM at Xerox

Vacancy for Graduates, Postgraduates, MBA, PGDM at Xerox

Overview:

Xerox is hiring an experienced Delivery Account Operations Associate Professional at their Chandigarh location. You will be managing team of 30-40 Process Associates & Ensures Service Level Agreements & KPI’s are constantly met and leading Continuous Quality Improvements & Initiatives for business Growth.

The complete details of this job are as follows:

What will you be doing:

Enabling team members with skills to improve their Morale, product knowledge, and communication skills.

Good communication & interpersonal skills.

Good process knowledge of Operational tools & control metrics.

Enabling team members with skills to improve their Morale, product knowledge, and communication skills.

Identify Areas of Improvement and take necessary action.

Knowledge Sharing – Share updates & feedbacks received from client with team

Understand customer requirements & meet the deadlines as per the SLA Scope

Liaison with Cross functional Teams /Dept. to draft processes /Procedures.

Train new employees on company standards and procedures

Making Sure that the Customer’s Escalation are sorted and resolved with best practice

Is responsible to make sure that Customer’s deliveries are met as per the rules and guide and various SLA’s laid down.

Knowledge Sharing – Share updates & feedbacks received from client with team

Excellent in Drafting Operational SOP’s in line with ISO requirements

Instrumental in managing and implementing policies and programs for customer delivery

Optimum Leave Management to ensure Self & Team Members Work Life Balance

Should be able to handle high pressures and act in a composed manner

Qualifications for this Job:

Graduate/Postgraduate

MBA or Diploma in People Management

Experience of 4+ years

Minimum 2 Years on current role.

People Management

MS Suite (Word, Excel & PowerPoint) Presentation Skills

Quality Certification TQM / Six Sigma / Lean Management Exposure in Leading L&D Function.

To Apply for this job, Click here

Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Studycafe and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.

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