Vodafone Idea Invites Graduates, MBA Applicants
Vodafone Idea is hiring an experienced AGM – Reg Service & Collections Lead at their Jaipur location. You will lead end to end service delivery life cycle for Mobility and IOT customers thereby ensuring benchmark levels for enterprise customers. To meet customer satisfaction level by meeting the committed delivery timelines with support from cross functional teams.
The complete details of this job are as follows:
What will you be doing:
Ability to drive projects from scratch with a customer centric and a consultative attitude.
Drive fresh acquisitions / migrations / MNP / Managed Mobility & Be-Spoke projects.
Governance and process adherence for effective project management.
Execute end to end operational processes & procedures for effective project delivery.
Ensure continual engagement with different stakeholders to meet timelines.
Drive quality, audit initiatives and raise the benchmark continuously to improve customer experience.
Qualifications for this Job:
3+ years of experience in face to face customer management & similar CS Operations role with a proven track record
Ability to manage “C” level engagement.
Project management expertise.
Ability to deliver in a dynamic, high- growth, high-uncertainty environment.
Prior experience in B2B or Telecom B2B.
Strong analytical skills.
Strong Team player and Good stakeholder-management skills.
Strong influencing & negotiation skills.
Decision making skills and ability to balance conflicting interests..
Effective communication and inter-personal skills
Proactive in approach with positive attitude.
Vendor/ Partner Management.
Project Management certification (added advantage.
To Apply for this job, Visit Official Website
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