Wipro Hiring B.Tech Graduates 

Overview:

Wipro is hiring an experienced L2 Desktop Support at their New Delhi location.

The complete details of this job are as follows:-

Roles and Responsibilities:

The Ideal Candidate should be able to:

Handle Level2 Escalations, and adhere to escalation matrix

To diagnose and resolve software and hardware incidents, including operating systems (Windows, Linux and Mac) and across a range of software applications.

To take ownership of issues by carrying out problem analysis to implement permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary

To install and configure new IT equipment.

To resolve incidents and upgrade different types of software and hardware

Ensure patching/software upgrades

Identify the root cause and troubleshoot

Provide necessary information/observations/logs & all required support to next level for diagnose a reported/escalated problem.

Eligibility:

Qualifications:- B. Tech. or equivalent

Mandatory Skills:– Working knowledge on Windows Operating systems support

3-4 years of experience

Excellent communication skills (Written/Verbal), to communicate effectively at all levels in the organization.

Customer service orientation and ability to work in a team with flexibility & enthusiasm

Previous experience of working in IT desktop support or customer service role

To Apply for this Job, Visit Official Website

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