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Sushmita Goswami | May 22, 2022 | Views 23012

Xiaomi Hiring: Check Post, Location, Qualification Here 

Xiaomi Hiring: Check Post, Location, Qualification Here 

Xiaomi Corporation, often known as Xiaomi Inc. in Asia, is a Chinese consumer electronics and software, home appliance, and household item creator and producer. It is the world’s second-largest smartphone maker, behind Samsung, with the majority of its devices running the MIUI operating system. The firm is placed 338th on the Fortune Global 500 and is the youngest.

Xiaomi is looking for Team-Leader/ Supervisor on a full-time basis at their Bangaluru location. the candidate will be responsible to plan optimum staffing during the shifts for their respective teams, Adhere to Mi India defined quality norms, Monitor quality scores, NPS, and CSAT of the team, and Monitoring productivity and service levels.

Role and Responsibility:

  • Plan optimum staffing during the shifts for their respective teams
  • Adhere to Mi India defined quality norms
  • Monitor quality scores, NPS, and CSAT of the team
  • Monitor productivity and service levels
  • Provide regular & systematic coaching and feedback to the team on performance indicators
  • Adhere to guidelines for code of conduct for self and team
  • Communicate program updates to the team
  • Responsible for assisting reporting manager to complete the follow up
  • Responsible for keeping the retention rates at 94% and above
  • Responsible for keeping the team’s happiness index satisfaction rate at 80% and above
  • Responsible for handling and following up on customer complaints (Respond to major complaints within a day and follow up the complaints on schedule until closed with no adverse effects to the company).
  • Responsible for handling customer escalations
  • Complete the works assigned by higher level managements.
  • Plan optimum staffing during the shifts for their respective teams
  • Adhere to Mi India defined quality norms
  • Monitor quality scores, NPS, and CSAT of the team
  • Monitor productivity and service levels
  • Provide regular & systematic coaching and feedback to the team on performance indicators
  • Adhere to guidelines for code of conduct for self and team
  • Communicate program updates to the team
  • Responsible for assisting reporting manager to complete the follow up
  • Responsible for keeping the retention rates at 94% and above
  • Responsible for keeping the team’s happiness index satisfaction rate at 80% and above
  • Responsible for handling and following up on customer complaints (Respond to major complaints within a day and follow up the complaints on schedule until closed with no adverse effects to the company).
  • Responsible for handling customer escalations
  • Complete the works assigned by higher level managements.

Key Skill:

  • Fluent in both Spoken and Written English, Hindi and 1 regional Language.
  • Keyboarding skills
  • People management skills
  • Transaction monitoring & Coaching
  • Performance management
  • Planning and organizing
  • Customer service skills
  • Usage of Cisco IPCC/ Avaya phone system (Where applicable)
  • Program specific software / Hardware usage
  • Knowledge of program specific products and procedure
  • Disaster management & escalation procedures

Desired skills & knowledge:

  • Proficiency in MS Office applications especially MS Excel MS Word and PowerPoint.
  • Procedures to prepare & analyze internal specified reports
  • Knowledge of Company policies & procedures

Educational Qualification

  • Degree Diploma and Above, Computer Science and E-commerce Major is preferred.
  • Willingness to work in rotating shifts and on Sundays & Public Holidays.

Experience:

  • 2-3 years experience as a Team Lead in BPO industry desired
  • Experience in customer service industry, Mobile phone and Ecommerce industry experience is preferred.

To Apply for this Job Click Here

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