SANDEEP KUMAR | Nov 24, 2022 |
Process & Solution Key User Vacancy at Volvo
Volvo is hiring an experienced Process & Solution Key User at their Bangalore location. As a Process & Solution Key User we are expecting you to work with energy, passion and respect for the individual. In this role you will be a member of the Order to Cash organization within FCA, Accounting Services.
The complete details of this job are as follows:
Bring business knowledge and needs/ requirements from all users to the Business Process Developer/Solution Leader in process/solution development and improvement activities
Analyze business issues and business requests from a process and solution perspective before initiating a formal change request
Collect, analyze, propose and help prioritize change requests from the users represented towards the Business Process Developer or the Solution Leader
Participate in acceptance tests (process and solution)
Approve/Reject user acceptance test (i.e. new solution releases)
Identify root cause to define process and solution improvement area and propose solution or escalate
Review and accept process/solution development and improvement proposals
Be the single point of contact for end users (i.e. “how to” questions regarding the process/solution(s) incl. access requests)
Communicate and anchor process/solution improvement proposals
Support implementation of standard process/es and solution(s)
Support the definition of process measurement/s
Identify training needs, plan and secure training in cooperation with Business Process Developer and / or Solution Leader
Perform process training and give support to end users
Represent the users in user groups/reference groups or similar forums.
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Minimum 3 years of professional experience gained in accounting area, including experience from FCA
High level of business process knowledge
Good understanding of related processes and solutions
Good understanding of process interfaces to other processes
Basic knowledge about process methods and tools
Good communication skills
End to end process knowledge
Effective communication
Partner and customer focus
Teamwork and cooperation
Continuous improvement/action oriented
To Apply for this job, Visit Official Website
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