1. Refund Policy for Online Courses
In the case of Live courses Refund to the user will be processed if the user requests before the start of the live class. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of Payment Gateway Name, payments refund will be made to the same account.
In the case of Live courses Refund to the user can be processed if the user requests one of the Day-1 of the live class. Studycafe reserves the right to accept or reject requests for a refund. After Day-1 of the Live classes, no refund shall be processed.
For Recorded Sessions, No Refund will be processed. Please cross-check the description of the Video before buying/Enrolling for Recorded Sessions.
For Membership Plans, No Refunds will be processed. Please cross-check before Availing of the Membership.
2.1 Cancellation by Studycafe: There may be certain orders that Studycafe is unable to accept and must cancel. Studycafe reserves the right, at Studycafe sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being cancelled include, without limitation, non-availability of the product or quantities ordered by You, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by Studycafe credit and fraud avoidance department. Studycafe may also require additional verifications or information before accepting any order. Studycafe will contact You if all or any portion of Your order is cancelled or if additional information is required to accept Your order. If Your order is cancelled after Your credit card has been charged, the said amount will be reversed back in Your credit card account. A promo code/Discount coupon code, once used shall not be refunded in case of cancellation of order either by Customer or Studycafe.
2.2 Cancellation by the User: In case of requests for cancellations, Studycafe reserves the right to accept or reject requests for cancellations for any reason whatsoever. As part of usual business practice, if Studycafe receives a cancellation notice, Studycafe shall cancel the order and refund the entire amount to You within a reasonable period of time. Studycafe will not be able to cancel orders that have already been processed. Studycafe has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by Studycafe and accept Studycafe’s decision regarding the cancellation. Regarding Membership Plans, there will not be any option to cancel the Membership once Availed.