Contact Centre Executive Vacancy at DHL: Check More Details

Overview:

DHL is hiring an experienced Contact Centre Executive at their Maharashtra location. DHL Express is looking for a Contact Centre Executive to join & lead the respective team. The Executive will have to confidently and knowledgeably provide the full suite of DHL customer service offerings (e.g. booking, enquiries, shipment status, tracking etc) to all parties contacting DHL via the customer service hotline and other contact modes.

The complete details of this job are as follows:

What will you be doing:

To Accept and register bookings for DHL services.

To Offer alternatives to customers and potentially turn information calls into sales leads.

To identify other additional value added services to customers when opportunities arise during the course of interaction.

Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.

He/she should enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands.

To Liaise with Operations Department and other departments on quick and efficient resolution of customer issues and queries.

Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and services, to positively enhance customer’s experience with DHL.

Adhere to existing Customer Service procedures as outlined in the department manuals.

Maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers.

He/She should have informal influence to enable improvement and change within the organization.

Qualifications for this Job:

2 years of experience in a Customer Contact Centre/Telesales environment in a service industry (preferable)

Experience working in teams

Graduation or Diploma (equivalent)

What Skills are Needed:

Typing skills (at least 30 wpm preferable)

Telephone skills (excellent)

Conflict resolution skills (excellent)

Technical Skills (Telephone and Order Booking systems preferable)

Communication skills – spoken and written (excellent)

Negotiation and interpersonal skills (excellent)

To Apply for this Job, Visit official Website

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