Wipro Hiring Graduates for Solutions Delivery Analyst Post 

Overview:

Wipro is hiring an experienced Solutions Delivery Analyst at their Chennai location. The Solutions Delivery Analyst is responsible for execution of ongoing operations tasks, identifying operational efficiencies, and identifying continuous improvement opportunities. The Solutions Delivery Analyst is often called upon to execute manual processes (requiring plan knowledge and analysis) but always with a focus to streamline, automate, and/or standardize the process.

The complete details of this job are as follows:

What will you be doing:

Strong understanding of client plan provisions/product & processing guidelines and SLA metrics

Able to manually perform Benefit processes and complex tasks/calculations that require plan knowledge, analysis, and interpretation

Research complex Benefits issues and formulates resolutions/ recommendations by analysing fact patterns and applying plan provisions and best practices

Resolve tasks in accordance with due dates and ensure process is well documented

Create adhoc reports as required to support client service delivery functions

Provide day-to-day client and third party administrator contact for participant processing inquiries

Participate & contribute in daily huddles and status meetings

Document task/ workflow analysis and comments in a concise, effective manner such that it can be easily understood by participant

Develop and deliver client-specific operational training; monitor ongoing adherence to SOPs to ensure high quality

Work with the client team across shores to deliver against client requirements

Proactively identify training needs and provide necessary coaching as required to BOA’s

Build and leverage partnerships across shores to deliver against client requirements

Create robust documentation & SOPs for transition of activities between Ops and Shared Services, combined with ongoing coaching

Document task/ workflow analysis and comments in a concise, effective manner such that it can be easily understood by the broader team

Actively listens to all stakeholder/ team members to understand their perspective and ensure continuous understanding regardless of communication channel

Ensures processing documentation is accurate and complete; receives/verifies updates resulting from change orders.

Qualifications for this Job:

Bachelor’s degree or equivalent work experience required.

Good MS Office skills

Good Communication Skill

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