Service Monitoring Engineer Vacancy at Ericsson

Overview:

Ericsson is hiring an experienced Service Monitoring Engineer at their Bangalore location. You will also be responsible for receiving trouble reports from the Operator’s Customer Care Center (or from the Operator’s customer directly in some very specific cases), resolving them to the customer’s satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators’ customers)!

The complete details of this job are as follows:

Roles and Responsibilities:

What you will do

• Manage all incidents raised through the ticketing tool or on customer request.
• Work with ISP’s and third party vendors to identify issues with client infrastructure equipment.
• Help onsite engineers to check and resolve issues with the equipment, take cautious decision to ensure that the down time is as short as possible.

You will bring

• Experience in troubleshooting, alarm monitoring,
• Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
• Experience: 6 months-1 year.

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