Graduates Vacancy at Adobe: Check More Details

Overview:

Adobe is hiring a Customer Success Account Manager at their Uttar Pradesh, India, location. Customer Success Manager’s engagement kicks in SMB Accounts post-sales of Adobe’s cloud-based solutions. The incumbent is responsible for helping the customer accept the solution with ease, optimizing their product experience, and guiding him/her to internal support teams

The complete details of this job are as follows:

Roles and Responsibilities:

• Develop an understanding of Adobe Creative Cloud for Teams, Adobe Sign, Enterprise Programs, Conditions of Service, Commercial Terms, and Adobe’s standards for pricing.
• Research customer contracts and purchasing history in Adobe’s various customer management systems & external sources as such as LinkedIn to identify expansion opportunities in an account.
• Proactively maintaining the highest level of technical expertise by knowing the latest Adobe Sign & creative technologies/solutions through available learning opportunities as well as self-study.
• Educating customers on Adobe Sign by developing customer-specific use cases and conducting demos.
• Building relationships with c-suite and decision-makers early on to drive deeper engagements.
• Ability to conduct deeper prospecting on the assigned accounts.
• Uncover & develop opportunities for upselling and cross-selling through various campaigns.
• Ability to identify big value Accounts and drive a higher Average Revenue per Transaction and drive large deals with active engagement and provide accurate sales forecasts.
• Delivering on weekly/daily/monthly sales commits, driving maximum ARR & up-selling from the install base.
• Handling the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.
• Build value-based relationships with assigned BOB accounts and take complete ownership of customer interactions.

What You Need To Succeed

• Bachelor’s Degree required, or equivalent experience
• Should hvae 3+ years’ experience operating in a similar capacity, directly handling a portfolio of services contract renewals via direct and indirect channels
• Strong communication skills (both oral and written).
• Strong organization, follow-through, and documentation skills suitable for client communication.
• Ability to work independently, learn quickly, and be proactive.

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