Job Opportunity for Client Implementation Manager at HSBC

Overview:

HSBC is hiring an experienced Client Implementation Manager at their Gurugram location. The Client Implementation Manager will play a crucial role throughout the implementation process and in contributing to the smooth implementation of cash management solutions. The person will be responsible for onboarding corporate clients both in GBM and CMB (including SME-BB) space onto HSBC’s payment and receivables platform seamlessly. A well-managed and coordinated implementation captures revenue at the earliest possible time, strengthens the customer relationship and earns long-term credibility for capturing ongoing business opportunities. The Implementation Team Member shall act as an enabler in achieving this objective.

The complete details of this job are as follows:

Roles and Responsibilities

• The role requires performing the below activities:
• Be responsible for managing Client Implementation/Technical Integration/Solution delivery as well as Servicing of Cash Management solutions (including Payments, Liquidity and Collections) to Corporate Customers (GBM & CMB including SME-BB)
• Understand the client’s business and act as a consultant to client during the implementation
• Provide consultation to Sales Team and participate in the deal team to secure mandates
• Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
• Contribute to the management and development of the Client Implementation function both in India and the Asia Pacific region and assist to build up GPS Client Implementation as a cohesive functional unit
• Manage escalations/senior management interventions as also managing operational risk including its identification, assessment, mitigation and control, loss identification and reporting
• Build a relationship across all levels at the customer’s end and become the first point of contact from the bank’s side for any GPS related requirements of the customer requirements rather than a plain transaction banking representative.  Ensure top of mind recall with the client
• Be the owner of revenue tracking for clients being onboarded onto HSBC’s platform

Requirements:

• Project management skills with the ability to manage implementation / client onboarding activities.
• Experience in Client Implementation/Integration for Global Banking and Corporate customer.
• Ability to work closely with various teams to deliver comprehensive solutions/services to meet customer needs.
• Experiences in Corporate Banking as well as a broad knowledge on the banking, prevailing business environment and regulatory framework are also prerequisites.
• Excellent communication, analytical, negotiation and people oriented skills
• Demonstrated ability to manage challenging customers with a strong customer orientation especially at forging rapport at senior management levels at client’s end.
• Interact with multiple internal & external stake-holders like GSC, Sales, Services, Customer, Customer Group RM, Legal & Compliance etc.
• Ability to work under pressure and to think laterally and meet deadlines.
• Take ownership in migrating the wallet share of the client being onboarded from the incumbent bank

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