Adobe Hiring Computer Science Graduates

Overview:

Adobe is hiring an experienced Senior Technical Product Consultant at their Noida location. They manage support issues of a complex and technical nature with varying degrees of priority, all while delighting Adobe customers. Technical Support Consultants address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. They carry out projects as assigned and support other team members to represent Adobe professionally.

The complete details for this job are as follows.

Roles and Responsibilities

• Provides technical support via telephone and email, and thoroughly logs all interactions in respective support cases.
• Validates and reports customer submitted product bug reports with precision.
• Educates customers on the use of Digital Marketing products, specifically Adobe Target.
• Assists in testing new and enhanced products.
• Manages projects professionally and within stated timelines.
• Fully owns cases in their name and contributes to success of global team.
• Identifies trends and potential issues and quickly communicates with affected parties.
• Support sustainable & scalable software solutions for Adobe’s largest customers.
• Helps maintain accurate and complete product documentation.
• Treat each case as an opportunity to delight customers, despite factors outside control of consultant (such as product limitations or dependencies on third parties)
• Weekend or holiday coverage required in rotation with team.
• Assists in special projects and other duties as assigned.

What you need to succeed

• Bachelor’s degree in computer science or related field
• At least, three years’ experience in a customer support environment, preferably in a high enterprise tech setting
• Excellent communication skills, both written and verbal
• Be a problem solver, constantly identifying opportunities to improve processes and then acting.
• Ability to troubleshoot problems while ensuring customer satisfaction systematically and effectively within stated service level goals.
• Extensive knowledge of MS Office, email, and how the Internet and websites work
• Ability to build strong relationships across internal teams and with customers.
• Strong technical Acumen
• Must have, Deep knowledge and understanding of HTML, JavaScript, Perl, Web 2.0, and web services.
• Knowledge of Internet/Digital Marketing concepts, Mobile, DTM, Tag Management.
• Experience with SQL and database management.
• Experience with data insertion and reporting APIs, SOAP, REST and PHP
• Knowledge of Mobile and Video programming solutions
• Knowledge of Experience with Tag Management tools
• Desirable to have experience using Adobe Solutions like, Adobe Experience Platform, Analytics, Target, Audience Manager, or other web analytics and optimization tools, in or out of the Adobe Marketing Cloud.
• Proven ability to diagnose and troubleshoot complex analytic implementation issues.
• Practical understanding of JQuery, Angular JS, Any JS Framework
• Working knowledge of API (Application Programing Interface)
• Ability to identify, research and quantify business problems using statistical analyses on large data sets.
• Evidence of leading multi-platform Adobe solutions as a product owner, technical client service lead or solution consultant
• Adobe Experience Cloud tool certification (either Adobe Campaign, Adobe Experience Platform, Adobe Target, Adobe Analytics are desirable)
• General knowledge about working with Google, Tealium, Salesforce and Pega technologies
• Advanced-level Excel and PowerPoint
• Some experience of digital marketing, CRO, digital analytics, decisioning, campaign planning, creative and UX disciplines

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