Golden Opportunity for Graduates at PhonePe

Overview:

PhonePe is hiring an experienced Chargeback Specialist at their Bangalore location. The Merchant Support specialist acts as the primary interface between Phonepe and our business partners. The Merchant Support specialist will be responsible for providing timely and accurate operational support to Merchants on the Phonepe platform. The successful candidate has an immediate, distinct effect on the experience of Phonepe Merchants. A Merchant Support specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone Portal and email L2 cases.

The complete details of this job are as follows:

Roles and Responsibilities:

The Ideal Candidate should be able to:

• Primarily handling merchant escalated cases daily.
• Working with the internal stakeholder to extract the resolution.
• Identify opportunities for process improvement, considering the merchant and partner experiences
• Proactively help to resolve Merchant concerns in a timely, professional and positive manner, escalating issues to next level or other internal stakeholders, as needed
• If required need to connect with the merchants via Phone or non-voice channel, to understand and work on the case efficiently and effectively
• Flexible to take up extra initiative or additional work as per the organizational requirement.

Educational Qualification & Experience

• Education – Graduate in any stream (10+2+3)
• Skills – Best written and communication skills & MS Office knowledge
• Candidates with relevant (Merchant Helpdesk / Customer Experience) preferred
• Experience – 2 to 4 years

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