B.Tech Vacancy at HCLTech: Check More Details

Overview:

HCLTech is seeking applications from qualified and desirous candidates for the post of Specialist at their Noida locations.

The complete details of this job are as follows:

Roles and Responsibilities:

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
  Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.

Key Qualifications & Skills:

• Project role: Specialist
• Qualification: B-Tech
• Experience: 2.5-5 Years
• Skills: Desk Side Services
• No. of positions: 1

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