Acko Hiring Experienced Area Manager

Overview:

Acko is hiring an experienced Area Manager at their Hyderabad, India location. Area Manager would be responsible for driving Franchisee success by driving profitability & productivity in operations of service centers, enforcing all key aspects of business right from setting up of the unit to ensuring SOP adherence, training adherence, process audits etc. The incumbent would also be responsible for explaining process gaps, business improvement opportunities to Franchisee owners by having regular in-depth conversations with them

The complete details of this job are as follows:

Roles and Responsibilities

• Execute strategy and roadmap for After Sales / Service operations.
• Responsible for building strategy for increasing the service market share for the business.
• Responsible for developing roadmap for workshop loading, achieving defined targets by number of job orders and service volumes.
• Ensure that COCO/Franchise partners are prompt, polite and efficient connect with potential and existing customers
• Obtains market information on competitive dealer service, and current market conditions including service promotions etc.
• Develop innovative customer retention initiatives to achieve high customer satisfaction
• Develop roadmap for Skill upgradation and capability building for manpower (including technicians) to keep their skills up to date through periodic technical training on new systems and components offered by the automotive manufacturers
• Drive customer satisfaction by ensuring resolution of product issues and reduction of service / repair time.
• Improve service market share by driving more traffic into the workshop through various initiatives while continuing with the existing good practices.

• Meet/exceed customer satisfaction and Net Promoter Score goals. Analyse and report on customer satisfaction levels and NPS results as well as other key metrics/business drivers.
• Ensure infra standardization while a new unit is being set up by working closely with central teams and franchisee partner
• Ensure timely launch of new units and highlight risks and delay
• Ensure proper training and readiness for all franchisee staff
• Drive SOP adherence across all units in span
• Conduct regular process audits at the service centres to ensure retail and repair experience is up to the mark
• Understand key metrics where a centre is lacking and drive improvement by working closely with centre’s General Manager and Franchisee
  owner

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