B.Com, M.Com, BBA, MBA Vacancy at WhatsApp

Overview:

WhatsApp is looking for an experienced WhatsApp Market Manager, India. This is a full-time position based in our Hyderabad office.

Roles and responsibilities:

The ideal candidate should be able to:

• Hire, lead, and enable a high-performing team to deliver on operational goals by providing one-on-one support, while also providing guidance on how to properly scale operations.
• Develop, implement, and reinforce meaningful KPIs across market operations in areas such as ticket processing, automation & routing, project management across areas such as quality, process improvement, reporting, insights and research.
• Create/track team goals and work with direct reports on strategies for executing, measuring progress, and communicating updates to stakeholders.
• Provide oversight and help team deliver projects/ programs involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams.
• Identify actionable market insights in your region, suggest recommendations, and influence team strategy through effective communication and cross-functional collaboration.
• Partner with your team and global cross-functional teams to advocate for users across different markets.
• Serve as the India site lead for all Community Operations and Program teams.
• Partner with senior leadership to help shape, launch, and land the strategic priorities, and influence product via an executive communications strategy to engage with their teams in driving a culture of integrity

The ideal candidate should also have:

• Experience strategic thought leader with a passion and expertise for transforming operations to improve customer support experience through innovation and championing the voice of the user
• Experience building and growing strong consumer/business products
• Fluency in Hindi and Bengali or Marathi is preferred to translate and appreciate language nuances on our platform

Eligibility:

• BA/BS degree in economics, finance, business, organizational management, international relations, or related fields
• MBA or Master’s degree preferred
• 10 – 12 years of experience in business operations, customer success, product management or research
• 5+ years of direct people management experience in technology sector, including managing leaders and managing remotely across multiple sites with proven track record of attracting and scaling teams

Join Studycafe Membership to Download File and Apply

The link to Apply for this Job Vacancy is Given in the attached PDF.