B.Com, M.Com, MBA Vacancy at HSBC

Overview:

HSBC is hiring an experienced Assistant Manager IC, GSC’s at their Kolkata location. You will continuously provide high quality processing service to achieve maximum customer satisfaction within the specified SLA’s and responsible for rapport building and resolving customer/RM inquiries in a professional manner (where applicable).

The complete details of this job are as follows:

What will you be doing:

Management of the workflow to ensure efficient operations of the unit

Ensure process and procedures are continually reviewed, improved and changes are communicated for effective implementation, which are measured through reduced costs and improved revenue.

Train the new joiners, conduct classroom training, prepare, and set learning curve targets, monitor and support staff in attaining BAU.

Ensure that internal audits and measures are undertaken regularly and reviewed to achieve / exceed agreed Process and Global Operating Metrics.

Drive constant improvement in the quality of service provided to Business partners and external customers.

Participate in Governance meetings with the business and assist the Manager Operations with MI and other reporting requirements.

Qualifications for this Job:

MBA Finance / B.Com / M.Com

Sound Knowledge of end-to-end credit process.

Ability to speak and understand English fluently as the process requires to interact with front line, Policy maker, risk teams and key stake holders.

Ability to write good quality business emails.

Ability to learn quickly and transfer knowledge appropriately.

Ability to understand and interpret numeric data.

Minimum, basic computer knowledge.

Flexibility to work shifts.

Ability to build rapport with and relate to a wide range of people.

Ability to maintain focus while working with voluminous data.

Ability to multitask

What Skills are Needed:

Sound knowledge of end-to-end credit process and lending journey of a bank.

Achieve and exceed relevant process targets in line with business objectives

Acquire and update knowledge on the process, procedures, and products on an ongoing basis

Exhibit ownership of the business

Meet targets on productivity and accuracy as per the targets and metrics defined for the process.

Instructions/requests to be correctly interpreted, understood, and processed.

Ensure that the process related procedures are implemented as per the process manuals.

Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.

To apply for this job, visit official website

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