B.Tech, B.E., MCA, Computer Science Graduates Vacancy at Adobe

Overview:

Adobe is hiring an experienced Software Development Engineer(DevOps) at their Bangalore location. Application Support Engineers provide accurate and timely technical support to Adobe Advertising Cloud search customers via telephone, email and live chat. They manage support issues of a complex and technical nature with varying degrees of priority. Application Support Engineers address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. They carry out projects as assigned and support other team members in order to represent Adobe in a professional manner.

The complete details of this job are as follows:

Roles and Responsibilities:

The Ideal Candidate should be able to:

• Troubleshoot, analyze, replicate, regress and resolve complex field software problems reported by client or Account Managers.
• Reproduce technical issues and work with Engineers to resolve them, by either establishing a workaround or a solution.
• Interface with other technical support personnel, engineering and product management located around the world to escalate and resolve critical platform issues.
• Prioritize customer issues and company projects effectively, communicating priorities and plans to management.
• Maintain excellent relationships with Adobe internal and external customers by applying superb customer service and technical skills.
• Coordinate, respond, assign, track and follow-up on product problems reported by internal or external clients.
• Support Adobe’s Advertising Cloud search product during the launch of new clients.
• Manage simultaneous projects of varying sizes & durations
• Support critical platform deployments

Requirements

• B.E/B.Tech/MCA/M.S in computer Science or related field
• Minimum 3+ years industry experience in a technical support/consulting role, preferably in a high- tech setting
• Excellent communication skills, both written and verbal
• Ability to systematically and effectively troubleshoot problems while ensuring customer satisfaction within stated service level goals
• Experience with SQL and Relational Databases (post-gres, MySql or Oracle). Snowflake experience is a plus
• Research, reproduce and lead support case resolution efforts for product and technical issues.
• Experience with observability tools like Prometheus, AlertManager, Grafana and Splunk
• Hands-on experience with CI/CD tools like Jenkins, Argo.
• Has an in-depth understanding about internals of CI/CD tools – Able to define the best practices to onboard a job that can orchestrate a sequence of steps
• Thinks ‘out-of-the-box’ to creatively resolve advanced development problems

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