Barclays Hiring Graduates, Postgraduates 

Overview:

Barclays is hiring an experienced Fraud Analyst at their Chennai location. You will effectively and efficiently respond to customer calls/make outbound calls to customers, reply to their queries and resolve issues related to fraud concerns.

The complete details of this job are as follows:

What will you be doing:

Deal with customer queries and ensure appropriate resolution is offered to be able to manage customer experience and NPS (Net Promoter Score)

Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed/accuracy

Handle customer requests with the support of clearly defined scripts and processes. Adhere to the Service Level Agreements specified by the client / process and ensure adherence to time schedules

May have the authority to release and verify funds across a variety of systems used by the department. Deal with customers and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalate upwards if necessary

Responsible for the management of own daily workload, to ensure telephone enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service and ensuring that all unresolved cases / queries are allocated to the respective areas

Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customer

Adhere to organizational wide information security policies and procedures. Assist Team Manager / Process Expert in administration of the section, including organising workflow, queue management and query resolution

Adhere to quality control discipline, procedures and checks at all times

Day to day query resolution, with upward escalation of more complex queries to the management team

Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc. in time and with complete information, in which effort is made to prevent or limit possible damage/fraud.

Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews

Thorough solution of queries & identify improvements to processes

Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures and proactively seeking solutions

Knowledge of risk awareness, audit disciplines and controls.

Qualifications for this Job:

Under-Graduate/Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher). Relevant years of experience would be preferred.

Experience of working in a customer facing service environment

Effective communication skills

Good typing skills (25-30 word per minute)

To Apply for this Job, Visit Official Website

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