Golden Opportunity for Graduates at BCG

Overview:

BCG is hiring an experienced Workflow Associate – On Contract at their Gurugram location. As a Workflow Associate, you will coordinate DRS research workflow across 1-2 industries with customer service excellence, accuracy and organization. You will manage the daily workflow with an increasing level of independence, making sure capacities are managed optimally and, in a business focused manner. You will set the tone and expectation for the customer, from beginning to assigning of the work.

The complete details of this job are as follows:

Roles and Responsibilities:

• Working in a highly accurate manner in a deadline-driven, fast paced environment
• Under the supervision/ guidance of the Practice Area Lead/ Senior Workflow Coordinators, you are a capable problem solver who comfortably multi-tasks while conducting coordination for the research workflow
• An attention to detail, ensuring that critical information (data sources, internal billing, charge codes, etc.) is captured correctly in our automated Request Management System
• Working collaboratively in an international, service-orientated environment
• With directions from DRS management, you will match available capacity to request inflow, ensuring the allocation is in line with researcher experience, skills and language capabilities
• Whilst building a solid understanding on the research workflow process and developing a sound understanding on BCG’s internal capabilities, you will cooperate with other DRS offices and team members to optimize capacity development
• You will have strong communication skills and feel confident managing customer / stakeholder expectations
• Learning and growing your expertise
• You thrive in an intellectually intense environment and commit to gaining an understanding of all our Practice Area sources

Experience and Qualification:

• 0-2 years of relevant experience and general interest in business research
• Bachelor’s degree with demonstrated high academic achievement
• Experience with customer service in a fast-paced environment very desirable
• Experience in secondary research desirable
• Proficiency in Excel, Word and PowerPoint
• Well-developed communication skills in English

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