YES Bank perspective and well-qualified and experienced candidates for the post of Deputy Branch Manager at their Karnataka, India locations.,
Neha Sharma | May 29, 2023 |
Graduate, Post Graduate, MBA, CA Vacancy at YES Bank
YES Bank perspective and well-qualified and experienced candidates for the post of Deputy Branch Manager at their Karnataka, India locations. Role of the deputy branch manager in ensuring procedures, compliance, and business. accountable for making decisions that are profitable and efficient. By providing a variety of financial products and services to the consumer, you can extend your existing accounts and open new ones while keeping a tab on the branch’s sales targets.
YES Bank provides full-time placement opportunities for experienced candidates. If any candidates are interested in this post then you can apply. There is 01 vacancy for the above position. As per the official website notification. Candidates are advised to read the eligibility criteria before applying for this post. The selected Candidate works in the Marketing Department. Eligible and desirous candidates apply through the official website of YES Bank. There is no age limit to apply for this post. Interested candidates must first visit the YES Bank website, click on the career option, and then complete and submit your application.
Check out the complete details for this job which is mentioned below.
Post Name: Deputy Branch Manager
Location: Karnataka, India
Working Time: Full-time
The Ideal Candidate should be able to:
Monitor the processes for account opening, account maintenance & account closure related formalities as per YBL process
Handle customers’ enquiries and instructions, whilst ensuring that the Bank’s delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.
Ensure adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.)
Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required
Maintain strict vigilance on the quality of forms and documentation provided
Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals.
2. Transactions Related:
Ensure all the counters are opened and staff is ready to service client’s atleast 15 minutes before the customer timings
Ensure proper scrutiny of all transactional documents submitted by the customer vis-à-vis branch checklist to ensure all that all necessary documents are submitted by the customer
Support the Business Managers/Business Heads/Financial control team in preparation of any audit related deliverables i.e. internal /external concerning a transaction executed for a corporate client.
Address all transaction related enquiries i.e. pre, during & post transaction processing & escalations
Ensure strong monitoring of all transactions in the branch & maintain accurate / strong MIS for the branch. The same may be needed by the bank for overall management of branch processes & business planning
Ensure frequent monitoring of all over-aged cases (deferrals, pending items, etc.) & appropriate escalation of the same in a timely & balanced manner to the senior management
Ensure that knowledge, skills & capabilities are built across entire team of BSPs, so as to have internal backups to ensure that work is not hampered in by absenteeism or resignations
3. Service & Quality:
Ensure that all people, process, data & systems in the branch are well attended to deliver consistent & superior levels of service to all customers.
Ensure that adequate records & data pertaining to customer queries and complaints is maintained & analysed for achieving greater process efficiency
Ensure daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence.
Play a pro-active role in new products, processes or systems roll out impacting the clients
Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction. Also collate their feedback & suggestions
Ensuring collection of CSS forms on periodic basis and sent to NOC.
Responsible for monthly “Branch Service Committee” meetings are held on 07th of each month
Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards
Education:
Experience:
To apply for this job, visit the official website
Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Studycafe and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.
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