Graduate Vacancy at American Express: Check Post Details

Overview:

American Express is hiring an experienced Sr.Team Member – Credit & Coll at their Gurgaon location. Fraud Disputes is a blend set-up for India market in an extremely professional, responsive, and competent manner. You will handle incoming and outgoing calls related to claims processing, providing excellent customer service and support.

The complete details of this job are as follows:

Roles and Responsibilities:

The Ideal Candidate should be able to:

• Review and analyze claims to ensure accuracy and compliance with company policies and regulations.
• Process claims efficiently and accurately within the designated time frames.
• Resolve claim issues and discrepancies by conducting thorough investigations
• Analyze and decide on accepting or rejecting a fraud claim.

Claim Processing

• Prior experience in phone/ email servicing required.
• Handle complaints from Card members and Business Partners on email.
• Identify gaps in processes and suggest for improvement plan where applicable.

Processing of fraud

• Ensure compliance with Banking rules, Regulations & Procedures
• Task to Be Completed Timely and Accurately Ensuring Compliance with Internal and External Policies, Procedures and Local Laws.
• Team Player with Excellent Communication Skills Are Essential.
• Works with peers and leadership by communicating fraud trends and sharing ideas and information.

Qualifications:

• Minimum Graduate
• Previous experience in claims processing, customer service, or a related field.
• Strong analytical skills with attention to detail.
• Excellent verbal and written communication skills.
• Ability to handle high call volumes and manage multiple tasks efficiently.
• Proficient in using computer systems and software related to claims processing.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work independently and as part of a team.
• Time management and ability to perform under pressure conditions.
• The American Express competencies that are relevant for this role are:
• Delivers to our customers and shareholders.
• Communicates effectively.
• Works well in teams and co-operates across departments.
• Builds and leverages relationships.

Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Studycafe and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.