HSBC Hiring Graduates for Assistant Manager Post

Overview:

HSBC is hiring an experienced Assistant Manager – Collateral Management at their Chennai location. The Collateral Management team manages the end to end processing of collateral Perfection, Maintenance & Release for our Retail Customers supported by WPB and is located at Chennai. The purpose of the team is to provide effective delivery of collateral management services of Collateral Perfection, Maintenance and Release for Mortgages.

The complete details of this job are as follows:

Roles and Responsibilities:

• Ensure the highest levels of service both internal and external customers, and with a objective of protecting the interests of the bank at all times
• Checking of the security documents and carrying out changes in internal systems, etc. based on review / completion of necessary documentation; while ensuring adherence to internal processes.
• Ensure Security Perfection, Maintenance and Release in line with the processes and policies of the bank.
• Agreed upon SLAs to be met and monitored at regular intervals.
• Improve turnaround times and reduce costs and error rates.
• Ensure compliance with regulatory and internal guidelines.
• To ensure proper Housekeeping.
• Process daily request for Mortgage collateral received various channels and provide appropriate resolution.
• Investigate on customer complaints and provide appropriate resolution to meet customer needs.
• Address queries/ clarification received from branches / Business partner & other stakeholder by providing timely & accurate revert.
• Work on daily / weekly / Monthly MIS on critical activity managed and share them with key stakeholder as and when required.
• Interact with Vendor for daily retrieval / archival of property documents and ensure the re-archival timelines are never breached.
• Identify areas of improvement within the Operations unit & suggest changes in design / re-engineer processes and implement the same in consultation with the line of operations.
• Maintain key operation metric like OOE / PA and capture daily volume processed through on designated system.
• Understand and conceptualize process flows for all activities managed in the team.
• Analytical thinking and attention to detail is necessary for the constant improvement of workflows and procedures to improve service standards.

Customers / Stakeholders

• Effective Relationship management with stakeholders and staff internally to ensure effective service delivery.
• Continuous engagement with stakeholders on evolving business and functional requirements to work towards improvement in line with group priorities.
• Establishing an effective and robust communication channel with multiple stakeholders to ensure timely flow of information and continuous feedback mechanism

Leadership & Teamwork

• Create an environment where skills and knowledge are openly shared to achieve team and business goals.  Provide guidance on referred/technical issues in a constructive manner.
• Show respect for all and encouraging others to do the same.
• Develop and maintains effective working relationship with peers, the wider management team and other business areas.
• Analyze business trends, establish volume forecasting and plan for effective capacity management
• Manage work for quality and ensure compliance with audit requirements
• Building positive and professional relationships with Business Partners and colleague in other areas.

Management of Risk

• The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
• The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• This will be achieved by ensuring all actions taken on account of the likelihood of operational risk occurring. Also by addressing any areas of concern in conjunction with entity management and/or the appropriate department.
• Contribute to the continuous improvement in process quality and delivery in support of the Group Strategy.
• Ensure all processes, services and activities are guided and support HSBC and Group Strategy and purpose.

Eligibility Criteria:

• Knowledge on collateral document by way of (i)Physical file management and storage, (2) Follow up for Post Disbursal Documentation, (3) Document vendor Management.
• Expertise in understanding legal term related to mortgages & property documents.
• Sound Analytical skills
• Experience of building and maintaining strong relations with the Business Units
• Excellent decision making skills
• Strong organization and planning skills along with the ability to handle capacities
• Strong understanding of Group and GR Operational Risk Framework
• Proven experience of identifying and implementing ideas to improve efficiency and customer service.
• Excellent communication Skills – Written and Verbal.
• Minimum Graduation or as required for the role, whichever is higher

Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Studycafe and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.