Indigo Airlines Hiring Assistant Manager: Check Qualification Details

Overview:

Indigo Airlines is hiring well qualified and eligible Assistant Manager at their at their Gurugram location. Suppose if you are appointed for this post then your function to maintain and create some new ideas and implementing strategy.

Under the Co-ordinating day-to-day with the General Manager.

Check out more details for this job which are mentioned below.

Roles and Responsibility:

Delivering a comprehensive service; handling complaints, queries and suggestions from crew and OCC staff.

Must possess good communication skills on all fronts and must be someone that gets along pretty well with other people, i.e., musty have good interpersonal skills.

Ensure that there is always a client centric successful resolution provided to tickets / requests / feedback / queries assigned on day-to-day basis.

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Ensure that no tickets / requests / feedback / queries should breach the SLA 48 Hours.

Ensuring follow ups are done on escalated tickets.

Ensure that the system/ticket documentation is available for all parties involved and up to date, including administration manuals. Ensure any change in the system design or functionalities are properly documented and disseminated by the team.

Partnering with the different business groups on issue resolution and enhancement implementation.

Improve crew support quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.

Assist with management of the department and complete tasks projects as delegated by the manager.

Ensure an overall helpful transparent trustworthy image of ICare with clients.

To develop and achieve an updated knowledge of most recent update of CAR and DGCA rules.

Must have good analytical, problem solving, and organizational abilities.

Must also portray good leadership abilities.

Eligibility Criteria:

Candidates should have Graduation, Post Graduation Degree with a reputed University of India.

To Apply for this job, Visit Official Website

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