Job Opportunity for Graduates at Carrier

Overview:

Carrier is hiring an experienced Associate Engineer (Customer Support) at their Gurugram location. As an Associate Engineer you will be responsible for handling customer queries over the mail/ticketing tool, post it to internal teams, and keeping the customer posted about the updates on query raised.

The complete details of this job are as follows:

Roles and Responsibilities:

• Analyze the data & finding the actionable
• Work on provided offline activities.
• Follow given SOP’s and flag any unresolved issues, escalations to L2
• Ability to diagnose and analyze technical problems.
• Flexibility towards shifts and week offs as per requirement.
• SAP Sales order & PR Creation.
• SAP Material Management

Minimum Requirements:

• Excellent verbal and written communication skills
• Passion for Technology & customer support
• Demonstrable ability to work in fast-paced, technical, cross functional environment
• Cross-Team collaboration
• Team Oriented. Ability to logically prioritize tasks and schedule work accordingly
• Experience: 3 to 4 years
• Education: Any Batchelors Degree

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