Job Opportunity for Graduates at Standard Chartered

Overview:

Standard Chartered is hiring an experienced CRU at their Chennai location. You will handle Customer Complaints and give quick / prompt resolution and handle customer Business Client Calls / Issues quickly and effectively and end to end resolution (if applicable).

The complete details of this job are as follows:

Roles and Responsibilities:

Strategy

• To be good and analytical.

Business

• Contact centre complaints resolution Unit.

Processes

• CCC
• Risk Management
• Operational Risk
• Regulatory and Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
• This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Our Ideal Candidate

• Any UG degree with basic Contact centre experience.
• Role Specific Technical Competencies
• Clear communication skills (Verbal and written)
• Ability to use positive language
• Effective listening and Logical thinking
• Taking responsibilities and adaptability
• Time management

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