Job Opportunity for Graduates, Postgraduates at Barclays

Overview:

Barclays is hiring an experienced Merchant Service Advisor at their Chennai location. Analysts in KYC  teams are responsible to perform reviews of KYC documents from clients so as to independently assess, whether Client Due Diligence Policy and regulatory requirements have been adhered to.

The complete details of this job are as follows:

Roles and Responsibilities:

• Provide exceptional customer service on behalf of Barclays and follow the Barclays Values
• Use personal initiative in developing resolutions to quality checks by investigating ,ensuring solutions satisfy both the customer and the business
• The role holder may be required to work flexibly across a variety of different activities included in the KYC programme

What will you be doing?

• Take ownership of cases as defined in Barclays Group Minimum Standards.
• To effectively investigate cases with varying degrees of complexity and know when to escalate cases of a high degree of complexity and ambiguity.
• To engage and take ownership of the case putting yourself in the customers shoes
• To capture accurate information and details through the case handling process to allow effective analysis of the case in a timely manner.
• To maintain and manage individual tasks on a daily basis to ensure that case related tasks are dealt with effectively and within relevant timescales.
• To clearly communicate requirements to other business areas when information is required to resolve case
• To personally embrace change and share best practise with colleagues.
• Use a high level of attention to detail to complete tasks ‘right first time, every time’, ensuring the KYC Team’s ‘right first time’ targets are met for all tasks.
• Adhere to organizational wide information security policies and procedures. Assist Team Manager /Process Expert in administration of the section, including organising workflow, queue management and query resolution

What we’re looking for:

• Excellent written and verbal English language skills required along with awareness/knowledge of KYC policies and procedures
• Excellent track record during past work experience in customer facing service environment
• If Internal – should have completed 12 months in their current role and presently at a BA2 Grade
• Last – year PD rating of Strong or above & Should not be on active CAP/DAP
•  Graduate/Post-Graduate in any discipline
• Flexibility in hours of work and ability to work in changing shifts patterns
• Demonstrable knowledge and experience of delivering exceptional KYC Requirement

Skills that will help you in the role:

• Experience of KYC Operational Background/Experience of working with Financial Crime
• Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)

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