Job Opportunity for Graduates, Postgraduates at Verizon

Overview:

Verizon is hiring an experienced Technical Product Management at their Hyderabad location. As Product Owners – Analyzing call drivers, processes and experiences to find areas of opportunities that will deliver an improved and personalised customer experience for Next Best Offers and Next Best Actions.

The complete details of this job are as follows:

Roles and Responsibilities

• Creating insights within the System of Insights (SOI) platform to ensure they are available and usable for engagement channels which will help drive a personalised customer experience.
• Working with key stakeholders and Global Technology Solutions partners to prioritise strategic initiatives and drive capacity alignment across the ecosystem.
• Focusing on capacity allocation internally and reprioritise on need basis.
• Facilitating gcross-team and-function communication to reduce project handoff cycle time and shorten delivery timelines.
• Managing all aspects of several projects from inception through implementation to ensure successful completion. This can include but is not limited to user experience stories, testing, production validation, escalations, developing timelines and action plans to mitigate potential risks.
• Assisting team members with driving end-to-end process and solutions to successfully complete large impactful programs on time with well-managed scopes and costs.
• Delivering concise storyline and strategy updates.

Where you’ll be working…

• This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

You’ll need to have:

• Bachelor’s degree or Four or more years of work experience.
• Four or more years of relevant work experience.
• Knowledge of project and program delivery concepts, such as burn down rates, delivery velocity, release planning, and forecasting.
• Knowledge of the software development lifecycle, specifically partnering directly with development teams in an agile format to produce application capabilities required by the business.
• Experience with requirements gathering and development of detailed business requirements.
• Experience collaborating with multiple teams driving profitability and offer conversion in digital and call center environments.

Even better if you have one or more of the following:

• A Master’s degree.
• Wireless and/or wireline telecom experience with knowledge of billing, payments, network, marketing and support domains.
• Ability to conduct analysis and research to identify bottlenecks, process improvements or areas of opportunity.
• Strong interpersonal skills, including communication and stakeholder alignment.
• Strong organisational and time management skills.
• Experience with Artificial Intelligence and Machine Learning.
• Wireless or telecom retail store experience.
• Pega experience.

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