Job Update: Computer Science Graduate Vacancy at American Express

Overview:

American Express is hiring an experienced Financial Systems Analyst I at their Gurgaon location. This role will primarily be focused on Regulatory Reporting Automation & Finance Data Warehouse operational process planning, job execution, monitoring, incident management and timely report availability. Included in the scope of work is impact assessment of production changes and the updating runbook documentation. Additionally, this role will work closely with process and system owners across the organization to document, track, and resolve operational processing incidents.

The complete details of this job are as follows:

Roles and Responsibilities:

• Manage tracking/resolving/driving incident resolution through tactical fixes, root cause analysis, and permanent fixes.
• Troubleshoot incidents by retrieving and analyzing data from underlying databases and engaging required stakeholders.
• Prepare status updates for business communication regarding progress on open incidents.
• Documenting changes impacting the operational processes. Prepare documentation, runbooks, dashboards, reporting, and presentations.
• Plan and ensure successful completion of operational calendar activities. Capture processing statistics and prepare processing updates.
• Develop understanding of end-to-end systems to identify process improvements and efficiencies.
• Assist with the identification, development, testing and monitoring of operational controls.
• Flexibility on shift times and working over the weekends on a rotational basis.

Qualifications & Behavioral Skills:

• Bachelor’s degree required preferably in Computer Science
• At least 3 years of technical experience with SQL, production support and incident management.
• Ability to define, map and document a business process through process flows or other business documentation.
• A self-starter, proactive team player with a passion to consistently deliver high quality service and exceed customers’ expectations.
• Excellent written and verbal communication, relationship building, presentation and collaboration skills.
• Exhibits organizational skills with the ability to meet/exceed critical deadlines and manage multiple deliverables simultaneously.
• Creative mindset; comfort working in undefined space and seizing new opportunities.
• Experience working on a globally and culturally diverse team.

Technical Skills & Knowledge of Platforms

• Strong SQL skillset to query and analyze data for troubleshooting incidents is required.
• Knowledge of data warehousing is required.
• Knowledge of job scheduling tools (Airflow/Automic) is required.
• Experience with Lombard Agile Risk Reporter Portal is recommended.
• Knowledge of Flink server is recommended.
• Experience on ServiceNow and Jira is recommended.
• Knowledge of OFSAA (Oracle Financial Services Analytical Application) toolset is recommended.
• Experience with accounting and reporting processes (including financial and regulatory reporting) is a plus.
• Good understanding of the banking products is a plus.

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