Job Update: Graduates Vacancy at Ericsson

Overview:

Ericsson is hiring an experienced Domain support specialist at their Noida location. The Engineer will be a part of 2nd Level assurance, Field Operations & Maintenance, External team from Customer, Incident Management team, Internal management!

The complete details of this job are as follows:

Roles and Responsibilities

• Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to implement work!
• Provide an ‘Operationally Excellent’ service to both internal and external customers.
• To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy.
• Tools Used: Winfiol, OSS, ENM, Ticketing Tool, Other Event/Incident Management tool & Authorized 3PP tools as per project requirement.

You will bring

• Ability to decipher technical information on fault tickets and route tickets to L2 wherever applicable within defined KPI measures.
• Ability to influence, persuade and mobilize internal/external resources to fulfill customer requirements.

Key Qualification:

• Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/or equivalent
• Industry experience: Telecom & Years of experience: 4-8 years

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