Job Update: Manager – Customer Care Vacancy at Dream 11

Overview:

Dream 11 is hiring an experienced Manager – Customer Care at their Mumbai location. You will take ownership of customers’ issues and follow problems through to resolution.

The complete details of this job are as follows:

What will you be doing:

Set a clear mission and deploy strategies focused towards that mission

Develop service procedures, policies and standards

Keep accurate records and document customer service actions and discussions

Keep ahead of the industry’s developments and apply best practices to areas of improvement

Qualifications for this Job:

5+ years of experience as a team leader in customer care operations.

Familiarity with CRM systems and practices(Zendesk, Freshdesk, Salesforce etc.)

Proven email and calling support experience or experience as a client service representative

Worked as a shift/floor supervisor in an SME capacity

Flexible in working across shifts

Experience in a tech product organization

To apply for this job, visit official website

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