Job Vacancy for Graduates at Concentrix

Overview:

Concentrix is hiring an experienced Communications Trainer II at their Pune location. You will sample and evaluate language quality and communication skills using the standardized communication monitoring form.

The complete details of this job are as follows:

Roles and Responsibilities:

• Provide feedback to agents and in person to assist Team Leaders in development of front-line employees.
• Handle remediation sessions for trainees on conditional pass, as well as coaching sessions for agents undergoing nesting.
• Ensure that agents adhere to the certification process and guide them on it.
• Participate in calibration sessions with Quality and Communication & Culture Training leadership staff, Ops and clients.
• Attend meetings with CCT and Coaching leadership team to provide input to curriculum revisions.
• Capture common errors among agents and recommend huddle sessions for those with language opportunities.
• Achieve departmental productivity requirements (e.g. number of chats monitored per week on schedule, calibrations etc.)

Desired Skill Sets

• Must be a graduate
• Minimum of 2 years of total work experience
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office and basic knowledge of excel
• Ability to multi-task, prioritize and meet timelines on deliverables
• Self-starter, sense of urgency and works well under pressure
• Strong attention to detail
• Sense of professionalism and ability to develop relationships.

To Apply For This Job,Visit Official Website 

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