SEBI SCORES 2.0: Complaint Status and Resolution Process as of March 31, 2025

SEBI Complaint Redressal System (SCORES) is a platform for online grievance redressal against listed companies, intermediaries, and market entities. SCORES helps investors to file and follow up their complaints. The complainant can also view the status of the redressal of such complaints on the website. As per the official public notice issued by SEBI, the number of complaints received during March 2025 was 4,156.

Status of complaints received on SEBI Complaint Redressal System (SCORES) as On March 31, 2025

How Does SCORE 2.0 Work?

The complaints filed on SCORE 2.0 are automatically sent to the entity, and it has to submit the ATR (Action Taken Report) within 21 days to the investors. If the investors are not satisfied with the ATR, they can request a First Level Review within 15 days. Within this period, the complaint is marked as pending, even if the company has submitted the ATR.

The complaint is automatically closed if the investor doesn’t opt for a review. If the investor asks for a first-level review, the Designated Body handles the complaint and submits a new ATR. Again, the investor has 15 days to request a second-level review if still unsatisfied.

If the investor is still not satisfied, SEBI itself will take up the complaint and respond. In case the investor chooses to use SEBI’s Online Dispute Resolution system, the complaint is considered closed on SCORES.

Refer to the official notification for more information